Chat with us, powered by LiveChat Terms and Conditions | For Your Online Purchase | Western Sage Studios
FREE SHIPPING ON ALL ORDERS OVER $500!

Terms and Conditions

terms and conditions

Terms and Conditions


Gemstone Images

While we make every effort to take detail pictures of every gem, we are not professional photographers. We do not use Photoshop or any other software to correct or alter any photograph. We post the images exactly as they were downloaded from our camera. The image color is dependent on the settings of each computer monitor. The color on a monitor can differ from the actual gemstone unless the monitor has been recently calibrated.  For these reasons, we encourage those living in Southern California to schedule an appointment to visit us in Brea, California prior to purchasing any gemstone.

Shipping and Billing

All sales to addresses within California are subject to California sales tax.

We only ship items to confirmed addresses. Payments made by PayPal or credit card can only be shipped to the billing address.   

We are sorry, but we do not currently ship items internationally.

Shipping and insurance are billed at standard cost. We generally ship via first-class or FedEx ground, depending on the value of the items purchased. Purchases over $500 are shipped to our customers free of charge via Registered Mail. All items require a signature.

Returns

Every retail sale comes with a 10-day return guarantee, beginning on the day the package is signed for. You are responsible for the care of the stone during the time it is in your possession. Items that are scratched, chipped, fractured, altered or set will not be accepted for refund.

If you have purchased an item that you would like to return, you must contact us via email prior to shipping the item back to us.  We will respond by providing you with shipping instructions and an authorization number. Do not send a return until you receive the confirming authorization number and written instructions from us. All returns must be fully insured via Registered Mail. Items returned MUST be in the same new condition as they were when they were delivered to you. We will NOT accept damaged items. Please review our return policies before contacting us.

A refund, less shipping and insurance charges for the return, will be issued after we receive your return.  We do not charge a restocking fee.

Please feel free to contact us via email at info@westernsagestudios.com if you have any questions.